Frequently Asked Questions

Here is a list of some frequently asked questions at your hikes. If you have a problem, complaint, suggestion, or praise for us, please visit our feedback form. 

I entered the correct member name and password, but I can't get logged in to your website, what is the problem?
If you are sure you are using the correct member name and password, then you probably have a problem with your cookies.  Go to Internet Explorer, "Tools", then "Internet Options" and "Delete Cookies".  You might also want to hit the "Delete Files" tab while you are there.  Then close out all your Internet Explorer browsers and try again.  (This of course assumes you are using Internet Explorer ... but you get the idea.)  If you are not sure about your password, you can visit our feedback form or change your password by following this link.

My point total is incorrect.  How can I fix it?
Log in using your Member Name and Password, hit the "Member List" tab, then look in the left column and click "My Home".  The points totals only update when you hit the "My Home" page.  

Do I have to register to use your hikes?
Visitors at your hikes are still able to browse the website but they are unable to post hikes, photos, and trip reports and they do not earn points that are redeemable for outdoor products and services.   Visitors also have no access to our free stuff pages.  Members do have these privileges and you can see a complete list of member benefits at this link, or you can register now and start benefiting from your account.  Note: Visitors are able to leave general feedback on a hike without registering for membership. 

Do you collect information on users when you take an order?  Do you sell it?
your hikes does collect basic profile data on our members (including a user name, password, email address, etc.), but this information is used for internal purposes only and it is not shared with third parties.  Please read the Privacy Statement for more details.

You may also see offers from third party vendors at your hikes.  Information provided to these vendors (ie. REI, Sierra Trading Post, Amazon, etc.) is delivered directly to their web servers and it is not under the control of your hikes.  Therefore our Privacy Statement does not apply to third parties affiliates where a member requests their goods or services.

You have some nice pictures at your hikes.  Can I use them on my website, or in an article I'm writing, or for a presentation I'm doing, etc.
Since the content at your hikes is provided by our members, you must coordinate directly with them for any use of their photography which you found via this site.  Just click the member name and send them an email.  You can also review our Copyright Statement for more details. 

How can I advertise on your site?
Follow this link for more information on banner placement options and rates.

Can I link to the your hikes website?
Yes, you can link to this website and do not need permission. You are welcome to use this logo.  Just right click on your mouse and "save picture as"...

Will you link to my website?
Sure, as long as it relates to hiking and backpacking.  Create a link to your hikes on your website, send us a link request and include the link in the email.  We have to post these links manually so please give us a few weeks to list your site.